Returns & refund
Returns & refund:
1.1 Defective or Damaged Products:
If you receive a defective or damaged perfume, please contact our customer support team support at info@xenaperfume.com within 7 days of delivery. Include photographic evidence to facilitate a swift resolution.We will provide instructions on how to return the product.
1.2 Unopened and Unused Products:
Returns Process:
2.1 Contact Customer Support:
To initiate a return, please contact our customer support team via email at info@xenaperfume.com
Provide your order number, details about the item you want to return with images, and the reason for the return.
2.2 Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
2.3 Packaging and Shipping:
Please securely package the item, including all original packaging and documentation, and ship it to the address provided along with the RA number. You are responsible for the cost of return shipping, except in cases of defective or damaged products.
Refund Process:
3.1 Inspection:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
3.2 Refund Approval:
pproved refunds are processed back to the original payment method within 7-10 business days after inspection.
3.3 Refund Timing:
Please allow for an additional 5-10 business days for the refunded amount to reflect in your account, subject to your bank’s processing times.
Non-Refundable Items:
Sale Items:
Certain items marked as sale are not eligible for returns or refunds.
Contact Information:
XENA PERFUME
If you have any questions or concerns about our Returns & Refund Policy, please contact us at:
Thank you for shopping with xena perfume. We appreciate your trust in our products.